Returns & Exchanges
Ordered the wrong size? Changed your mind?Β No worries β our 100% Satisfaction Guarantee has you covered. Returns are easy, and support is just a click away.
Return policy
Β π‘οΈ 100% Satisfaction Guarantee
We stand behind everything we sell. If youβre not completely satisfied with your purchase, you may return it withinΒ 60 days for a full refund or replacement, no hassle, no stress.Β**Exception for Mr. Fence Tools: You have 30 days from the date of receipt to report a claim, limited to products with a manufacturerβs defect or that fail to perform as designed.
Please note:
The following items are final sale and not eligible for return or exchange:
β’ Opened stain buckets or cans
β’ Used stain brushes
β’ Stain machines
β’ Big Red Post Pullerβ’
π¦ Return Merchandise Authorization (RMA)
We gladly accept returns within 60 days* of delivery.
How to Request a Return:
Please get in touch with our Customer Care team to initiate your return:
π 1-888-289-5617
π§ info@fencearmor.com
Include your order number and the reason for your return. Weβll send you return instructions and assign an RMA# (Return Merchandise Authorization Number).
β οΈ Custom orders are final sale and non-refundable.
π Return Requirements
To ensure smooth processing:
-
All returns must include the RMA# or an emailed tracking number sent to info@fencearmor.com
-
In original condition
-
In original Fence Armor packaging
-
Include all accessories (e.g., screws)
-
-
Returns must be postmarked within 14 days of receiving your RMA#
π΅ Refunds & Restocking Fees
Once your return is received and inspected:
-
Product cost only will be refunded (original shipping fees are non-refundable)
-
A restocking fee may apply:
-
Orders over $100: 15% restocking fee
-
Orders under $100: Flat $15 restocking fee
-
π« Ineligible Returns
-
Items without an RMA#
-
Items returned after 60 days
-
Items that are damaged, incomplete, or used
Such returns will not be accepted or refunded.
π‘οΈ Fence Armor Warranty
All Fence Armor-manufactured products, CapClawβ’, & PostGuradsβ’ include a 5-Year Warranty. If you experience an issue, contact our support team at:
π§ info@fencearmor.com
π 1-888-289-5617
For RotGuardβ’ warranty details, click onΒ PDF.
β Sale Items & Custom Orders
-
Final Sale: All sale items and custom orders are non-refundable and non-returnable.
-
No exceptions unless the item arrives damaged or defective.
π Refunds, Exchanges & Return Shipping
-
Return shipping is your responsibility. You may use any insured courier of your choice.
-
Fence Armor is not liable for lost or damaged packages during return transit.
-
Shipping and handling fees are non-refundable.
If your order arrives with external damage, contact us immediately at:
π§ info@fencearmor.com
π 1-888-289-5617
π Exchanges (Defective or Damaged Items Only)
-
Exchanges are only available for items that are defective or damaged upon arrival.
-
Contact us before sending anything back:
π§ info@fencearmor.com
π 1-888-289-5617
If approved for an exchange, weβll send a replacement at no extra cost to you.
π Return & Exchange Shipping Addresses
-
Contact us before sending anything back:
π§ info@fencearmor.com
π 1-888-289-5617