Returns & Exchanges

Need a different size? Product didn’t work out? We’ve got you covered with our 100% Satisfaction Guarantee and all the details you need for easy returns.

Return policy

100% satisfaction guaranteed.

We stand behind everything we sell. If you are unsatisfied with your purchase, you can return it for a replacement or refund within 90 days.

Returned Merchandise Authorization

We accept all returns within 90 days of your Fence Armor purchase(s) delivery. Call customer care at 1-888-289-5617 with the reason for your return.Customer care will assign you a Return Merchandise Authorization Number (RMA#).

There are no refund options on custom orders.

  • All return items must be accompanied by an RMA#, or an emailed tracking number to info@fencearmor.com.
  • All items must be returned in original condition and the original Fence Armor packaging, including all accessories (such as screws).
  • All items must be postmarked no later than two weeks after your RMA# has been assigned.
  • Once your items have been received, you will be refunded the total purchase price, less shipping and handling.
  • Items without an RMA #, or items that have been returned outside the 90-day return period, will not be refunded.

Remember, all our Fence Armor products come with a 5-year warranty, so if something goes wrong down the line, be sure to let our support team know via info@fencearmor.com. For Postsaver warranty, click here.

Sale Items & Custom Orders

Please note that all sale items and custom orders are final sales and are non-refundable.

Refunds, Exchanges & Shipping

Refunds and Exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns or exchanges must be prepaid and insured by you. You are responsible for any lost or damaged hardware during shipment. Fence Armor does not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. Fence Armor Returns.

Returns & Restocking Fees

In some extraordinary conditions and outside of our 90-day return policy, a 20% restocking fee may apply if the product was ordered mistakenly – such as the wrong size.

Restocking fees are applied on regularly priced items. Please note that all returned items must be in original packaging and original condition.

Exchanges

If there is any damage to the packaging upon delivery, contact us immediately at info@fencearmor.com or call 1-888-289-5617.

Exchanges are granted only on defective or damaged products. If you consider the product defective or damaged, please inform us at info@fencearmor.com or call 1-888-289-5617.

Fence Armor is happy to help resolve any issue. If eligible for an exchange, we will send you a replacement product at no extra cost.

For exchanges in the US, please send to:

Fence Armor Returns
4220 Hyde Park Blvd
Unit 33286
Niagara Falls, NY 14305
USA

For exchanges in Canada, please send to:

Fence Armor
919 Fraser Drive, Unit 4
Burlington, ON L7L 4X8
Canada