Returns & Exchanges

Ordered the wrong size? Changed your mind?  No worries — our 100% Satisfaction Guarantee has you covered. Returns are easy, and support is just a click away.

Return policy

 🛡️ 100% Satisfaction Guarantee

We stand behind everything we sell. If you’re not completely satisfied with your purchase, you may return it within 60 days for a full refund or replacement, no hassle, no stress. 

**Exception for Mr. Fence Tools: You have 30 days from the date of receipt to report a claim, limited to products with a manufacturer’s defect or that fail to perform as designed.

Please note:

The following items are final sale and not eligible for return or exchange:

• Opened stain buckets or cans

• Used stain brushes

• Stain machines

• Big Red Post Puller™


📦 Return Merchandise Authorization (RMA)

We gladly accept returns within 60 days* of delivery.

How to Request a Return:

Please get in touch with our Customer Care team to initiate your return:

📞 1-888-289-5617

📧 info@fencearmor.com

Include your order number and the reason for your return. We’ll send you return instructions and assign an RMA# (Return Merchandise Authorization Number).

⚠️ Custom orders are final sale and non-refundable.

📝 Return Requirements

To ensure smooth processing:

  • All returns must include the RMA# or an emailed tracking number sent to info@fencearmor.com

    • In original condition

    • In original Fence Armor packaging

    • Include all accessories (e.g., screws)

  • Returns must be postmarked within 14 days of receiving your RMA#

💵 Refunds & Restocking Fees

Once your return is received and inspected:

  • Product cost only will be refunded (original shipping fees are non-refundable)

  • A restocking fee may apply:

    • Orders over $100: 15% restocking fee

    • Orders under $100: Flat $15 restocking fee

🚫 Ineligible Returns

  • Items without an RMA#

  • Items returned after 60 days

  • Items that are damaged, incomplete, or used

Such returns will not be accepted or refunded.

🛡️ Fence Armor Warranty

All Fence Armor-manufactured products, CapClaw™, & PostGurads™ include a 5-Year Warranty. If you experience an issue, contact our support team at:

📧 info@fencearmor.com

📞 1-888-289-5617

For RotGuard™ warranty details, click on  PDF.

❗ Sale Items & Custom Orders

  • Final Sale: All sale items and custom orders are non-refundable and non-returnable.

  • No exceptions unless the item arrives damaged or defective.

🚚 Refunds, Exchanges & Return Shipping

  • Return shipping is your responsibility. You may use any insured courier of your choice.

  • Fence Armor is not liable for lost or damaged packages during return transit.

  • Shipping and handling fees are non-refundable.

If your order arrives with external damage, contact us immediately at:

📧 info@fencearmor.com

📞 1-888-289-5617

🔁 Exchanges (Defective or Damaged Items Only)

  • Exchanges are only available for items that are defective or damaged upon arrival.

  • Contact us before sending anything back:

    📧 info@fencearmor.com

    📞 1-888-289-5617

If approved for an exchange, we’ll send a replacement at no extra cost to you.

📍 Return & Exchange Shipping Addresses

  • Contact us before sending anything back:

    📧 info@fencearmor.com

    📞 1-888-289-5617