Terms of Service & Warranty

Terms of Service

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offense or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

Warranties

Powder-Coat Finish – 2-Year Limited Warranty*

Each one of our powder-coated post protectors are covered by a non-transferrable, 2-year limited warranty.  

Galvanized Steel – 5-Year Limited Warranty*

All Fence Armor post protectors are made from 100% North American galvanized steel and is covered by anon-transferrable, 5-year limited warranty.

Limited Warranty

FENCE ARMOR warrants to the Owner that if, during the warranty Term, the Products have material defects including peeling, aking, corroding or failure due to a material defect, FENCE ARMOR’s obligation is limited to providing the Owner with either (1) a replacement for the Products determined to be defective, or (2) a refund of the original purchase price of the Products determined to be defective. The decision to provide replacement products or a refund, as outlined in the previous sentence, is at the sole discretion of FENCE ARMOR. This is FENCE ARMOR’s maximum obligation. This Limited Warranty applies only if Products were installed in strict accordance with applicable application instructions and building codes.

FENCE ARMOR is not responsible for the cost of labor for installing replacement products. FENCE ARMOR is not responsible for the cost of any materials other than the replacement products (as provided herein) including without limitation, sub-structure, supporting structure, etc. FENCE ARMOR is not responsible for the cost of removing or disposing of Products which are to be replaced. Replacement products will be warranteed only for the remainder of the original Term. Tender of payment shall extinguish all liability of FENCE ARMOR under this Limited Warranty and all applicable implied warranties for such claim.

Exclusions from Coverage

FENCE ARMOR shall not be liable under any circumstance for:

1.1 Faulty or improper application of the Products, or Products not installed in accordance with FENCE ARMOR’s written Installation Instructions, or damages resulting from such causes.
1.2 Use of Products in applications not permitted by applicable building codes.
1.3 Damage to any decking, fences, fence posts, railing, building or supporting structure, either exterior or interior, or any property contained therein or for injuries or damages of any kind whatsoever.
1.4 Removal, reinstallation or disposal of any Products, or for any costs associated with such, including labor, freight, or taxes, unless otherwise stated in this Limited Warranty.
1.5 Damages resulting from Acts of God (including, but without limitation, lightning, wind, hurricane, tornado, hail, flooding or other violent storm or casualty).
1.6 Damage to Products caused by movement, distortion, collapse or settling of the deck, railing, supporting structure or underlying ground.
1.7 Damage caused by improper handling, shipment and/or storage of the Products.
1.8 Damage caused by neglect, abuse, misuse or improper upkeep and maintenance.
1.9 Damage caused by fac- tors that are beyond the control of FENCE ARMOR. The serviceable life of the Products is affected by several factors such as quality of installation, maintenance and normal wear and tear. These are all factors beyond FENCE ARMOR’s control and for which FENCE ARMOR makes no warranty.
1.10 Products which have been subject to unauthorized repair, opened, taken apart or otherwise modified.
1.11 Normal weathering, de ned as exposure to sunlight and extremes of weather and atmosphere which will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains. The severity of any condition depends on the geographical location of the Product, the cleanliness of the air in the area, and many other influences over which FENCE ARMOR has no control.
1.12 Finish on any portion of the Product, such as surface scratches and/or weathering, as this is considered normal wear and tear.
1.13 Any Product which has been painted, varnished or coated over the manufacturer’s original finish.
1.14 Deterioration or damage to the Products from any cause other than an inherent manufacturing defect in the Product.

Rot Protection Guarantee Terms and Conditions:

Download the Rot Protection Guarantee Terms & Conditions.

Download the +PLUS Rot Protection Guarantee Terms & Conditions.

Guarantee

2.1  We agree to provide the Customer with a 20 year guarantee (‘Guarantee’) whereby we will compensate the Customer with the Replacement Cost in the event the Post is Damaged during the Guarantee period to the extent that it is No Longer Fit For Purpose. For the avoidance of doubt, the guarantee is exclusively provided to the Customer and not to the End User and this guarantee to the Customer is not transferable and/or assignable.
2.2  The Guarantee shall commence from the date of the relevant Customer’s sales invoice to such End User.

Making a Claim

3.1 In order for a claim to be valid, such a claim must be made by the Customer in writing. Such claims shall be made to: Postsaver Europe Ltd

Unit 11,
The Hawthorns, Staunton,
Gloucestershire, GL19 3NY

The Customer must provide us with all such information and evidence that the Posts on which the Postsaver Sleeve has been duly applied upon has been Damaged. In this regard, the Customer shall provide such photos and documentary evidence including the condition of the ground, the type of soil on which the Post has installed upon; and the Damaged Posts on which the Postsaver Sleeve has been applied upon.

3.2  The Customer shall ensure that the Damaged Post(s) in question is available for inspection and in this regard, We reserve the right to require the Customer to deliver the Damaged Post(s) in question (without cost to Us) to Us for Our inspection.
3.3  The Customer shall procure such rights for us from the End User in order for Us to inspect the site and premises where the Damaged Post in question was installed and failure to do so will invalidate the Guarantee.
3.4  We reserve the right to remove samples of wood, soil or other material for testing as may be appropriate.
3.5  We will give the Customer notification as to whether the Customer’s claim is accepted within a reasonable period and in most cases within 90 days from the date we receive the Customer’s claim. Please note that in some circumstances we may have to carry out further investigations which may delay our final response.
3.6  If the Customer’s claim is successful, We will at Our discretion pay to the Customer the Replacement Cost by making a direct payment to the Customer’s bank account; by supplying a replacement Post(s) of the same or equivalent quality with Postsaver Sleeves duly installed upon; by crediting the Customer against future supply of Postsaver Sleeves; or by supplying free issue sleeves of equivalent value to that of the Replacement Cost as appropriate to the customers needs. For the avoidance of doubt, we will not be liable for any other cost other than the Replacement Cost e.g. costs of removal of the Posts and the installation of any replacements.

Exclusions

4.1 The Guarantee shall be void if:

4.1.1 The Postsaver Sleeve has been damaged or punctured in anyway tampered with or in any way altered, adapted and/or modified other than by Us;
4.1.2 The Postsaver Sleeve has been applied to any posts which has not been preservative treated to the requirements as outlined in 1.8 above;
4.1.3 The Postsaver Sleeve has not been installed or applied onto Post pursuant to Our installation instructions;
4.1.4 The Postsaver Sleeve has been subject to misuse, negligence acts or abuse; and/or
4.1.5 The Postsaver Sleeve has been stored, handled, maintained or used in a manner contrary to our instructions or not originally intended.

4.2  The Guarantee does not cover any forms of mechanical damage e.g. a wind damage, application of excessive load or tree falling on the Post.

4.3  The Guarantee will be void if:

4.3.1The section of the Damaged Post above the top of the Postsaver Sleeve has been persistently immersed in water, or has had ground contact or come into permanent ground contact or has been enclosed in anyway;

4.3.2 The Damage has originated from any part of the Post that is not directly protected by the Postsaver Sleeve;
4.3.3 The Postsaver Sleeve has been exposed to materials, chemicals, gasses or petroleum products which may cause premature degradation of the boot/sleeve or bituminous liner (which was not caused by Us);
4.3.4 The Damage has originated from checks cracks splits or holes in the post; and/or 4.3.5 The Posts have been used for a purpose for which they were not designed.

Liability 

5.1 Nothing in these Conditions exclude or limit our liability for death or personal injury caused by Our negligence or for fraudulent misrepresentation.
5.2  Except for clause 5.1, We shall not be liable to the Customer for any loss of income, loss of business profits or contracts, intellectual property infringement in respect of the Postsaver Sleeve, loss of anticipated savings, loss of opportunity, goodwill or reputation and any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.


5.3  Subject to clauses 5.1 and 5.2, Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Conditions shall be limited to:

5.3.1 in respect of matters for which We do not carry insurance, the Replacement Cost; and
5.3.2 in respect of matters for which We carry insurance, the insured value.

5.4  The exclusions and limitations of liability set out in this clause 5 shall be considered severally. The invalidity or unenforceability of any one of these sub-clauses shall not affect the validity or enforceability of any other part of this clause 5.