Terms of Service & Warranty

 

Plain-English Warranty Overview

We stand behind the products we manufacture.

• Our powder-coated and galvanized steel products are covered against manufacturing defects for the stated warranty periods.

• RotGuard™ is backed by a 25-year limited warranty against ground-line fungal rot when properly installed.

• If a product defect is verified, our responsibility is limited to repair, replacement, or refund of the product itself — not labor or installation costs.

• Third-party products sold on our website are covered by the original manufacturer’s warranty.

Full legal terms and conditions are detailed below.

Terms of Service & Limited Warranties

By accessing or using this website, you agree to use it for lawful purposes only and in accordance with these Terms of Service.

You represent that you are at least the age of majority in your state or province of residence and legally capable of entering into a binding contract.

You agree not to:

• Use this website for unlawful purposes

• Violate intellectual property rights

• Attempt unauthorized access to our systems

• Interfere with website security or functionality

Fence Armor reserves the right to suspend or terminate access for violations of these Terms.

Orders & Payment

All orders are subject to availability and acceptance.

Fence Armor reserves the right to:

• Refuse or cancel any order

• Limit quantities

• Correct pricing or typographical errors

Customers agree to provide accurate billing and shipping information.

Prices are subject to change without notice.

Product Information

We make every effort to ensure product descriptions, specifications, and images are accurate. However, variations may occur due to manufacturing updates, raw material differences, or display settings.

Nothing on this website constitutes a warranty beyond what is expressly stated in the applicable written warranty below.

Limited Warranties

Certain Fence Armor products are covered by separate limited warranties as described below.  

Unless otherwise expressly stated, warranties apply only to the original purchaser and are not transferable.

Powder-Coated Post Protectors – 2-Year Limited Warranty

Fence Armor powder-coated post protectors are covered by a transferable two (2) year limited warranty against peeling, flaking, or failure resulting from a manufacturing defect.

Galvanized Steel Products – 5-Year Limited Warranty

Fence Armor galvanized steel products are covered by a transferable five (5) year limited warranty against corrosion resulting from a manufacturing defect.

RotGuard™ Wood Rot Barrier – 25-Year Limited Warranty

Fence Armor warrants that RotGuardWood Rot Barriers, when properly installed and maintained, will protect eligible wood posts against ground-line fungal rot for a period of twenty-five (25) years from the original date of purchase.

Eligible Wood Types:

• Pressure-treated lumber rated for ground contact (UC4 or equivalent)

• Cedar heartwood posts

What Is Covered:

• Ground-line fungal decay occurring within the protected zone

• Material defects in the RotGuard™ product

If a valid claim is approved, Fence Armor’s sole and exclusive remedy under this warranty is limited to:

• One replacement post of equal or greater quality

• One replacement RotGuard™ wrap

This remedy is the exclusive remedy available for any claim under this warranty.

Fence Armor is not responsible for:

• Labor costs

• Removal or disposal

• Installation costs

• Freight, taxes, or incidental expenses

Replacement products are warranted only for the remainder of the original warranty term.

Exclusions from Coverage

To the fullest extent permitted by law, Fence Armor shall not be liable for:

• Improper installation or failure to follow written instructions

• Posts not rated for ground contact

• Moisture content exceeding recommended levels at installation

• Insect damage (including termites)

• Damage above the protected zone

• Mechanical damage, abuse, misuse, or neglect

• Exposure to chemicals, petroleum products, or contaminants

• Acts of God (fire, flood, lightning, wind, etc.)

• Settlement, structural movement, or improper storage

• Normal weathering, fading, chalking, or surface scratches

• Products that have been modified, painted, or altered

Third-Party Products

Certain products sold on this website may be manufactured by third-party companies.

All warranties, guarantees, representations, and performance claims related to third-party products are provided solely by the original manufacturer and are subject to that manufacturer’s published warranty terms and conditions.

Fence Armor does not provide any additional warranty, express or implied, on third-party products beyond facilitating the original manufacturer’s warranty where applicable.

Customers seeking warranty service for third-party products must follow the warranty procedures established by the original manufacturer.

Fence Armor is not responsible for:

• Manufacturer defects outside of our own branded products

• Performance claims made by third-party manufacturers

• Labor, installation, or consequential costs related to third-party products

Nothing in this section limits any rights you may have directly against the original manufacturer under applicable law.

Warranty Claim Procedure

Warranty claims must be submitted within a reasonable time after discovery of the alleged defect.

Failure to provide required documentation or allow inspection may result in the denial of the claim.

• Proof of purchase

• Photographs of the affected product

• Description of installation conditions

Fence Armor reserves the right to inspect the installation site and request additional documentation or samples.

Fence Armor will notify the claimant within a reasonable time after review.

Limitation of Liability

Except where prohibited by law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.

Fence Armor’s total liability under any warranty or claim shall not exceed the original purchase price of the product.  In no event shall Fence Armor be liable for damages exceeding the amount actually paid for the product giving rise to the claim.

Fence Armor shall not be liable for:

• Loss of income

• Loss of business profits

• Loss of contracts

• Loss of goodwill

• Indirect, incidental, or consequential damages

Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is prohibited by law.

Governing Law

These Terms of Service and Limited Warranties shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.