Returns & Refunds

Return Policies

We work hard to guarantee you love your new Fence Armor protectors, but if for any reason you do not, please let us know at support@fencearmor.com or call 1-888-289-5617. We are happy to help resolve any issue.

Returned Merchandise Authorization

We accept all returns within 6 weeks of delivery of your Fence Armor purchase(s). Simply call customer care at 1-888-289-5617 with the reason for your return. Customer care will assign you a Return Merchandise Authorization Number (RMA).

All return items must be accompanied by an RMA#.

All items must be returned in original condition and in the original Fence Armor packaging, and must include all accessories (such as screws).

All items must be postmarked no later than 2 weeks after your RMA# has been assigned.

Once your items have been received, you will be refunded the full purchase price,* less shipping and handling.

Items without an RMA #, or items that have been returned outside of the 6 week return period, will not be refunded.

Remember, all our products come with a 5 year warranty, so if something goes wrong down the track, be sure to let our support team know via support@fencearmor.com.

Refunds, Exchanges & Shipping

Refunds and Exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns or exchanges must be prepaid and insured by you. You are responsible for any lost or damaged hardware during shipment. Fence Armor does not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Returned Merchandise Authorization

A 25% restocking fee may apply if the product was ordered mistakenly – such as a wrong size ordered due to measuring errors by the customer.

Restocking fees are applied on regularly priced items. Please note, all returned items must be in original packaging and in original condition.

Exchanges

If there is any damage to the packaging upon delivery, contact us immediately at support@fencearmor.com or call 1-888-289-5617.

Exchanges are granted only on defective or damaged product. If you consider the product to be defective or damaged, please let us know at support@fencearmor.com or call 1-888-289-5617. Fence Armor is happy to help resolve any issue. If eligible for an exchange, we will send you a replacement product at no extra cost.

For exchanges in the US, please send to:

Fence Armor 
2611 South Cooper Street, Ste. 141 Arlington, TX   76015

For exchanges in Canada, please send to:

Fence Armor 
919 Fraser Drive, Unit 4
Burlington, ON L7L 4X8

Sale Items & Custom Orders

Please note that all sale items and custom orders are final sales and are non-fundable.